ck4444's Privacy Policy
This document explains how the ck4444 platform collects, stores, and protects users' personal information. Please read this policy carefully before using the site.
1. Introduction
Table of Contents
Welcome to the ck4444 platform. This Privacy Policy ("Policy") explains how we manage the personal information of our users. ck4444 treats its members' privacy with the utmost importance and believes in full transparency in how data is stored.
This policy applies to all ck4444 services — the website, mobile application, and any services delivered through digital channels. By using the site, you confirm that you have read and accepted the terms of this policy. This policy is linked to our Terms and Conditions and both documents should be read together.
We commit that your information will never be transferred to any third party unlawfully or without your consent. We exercise the highest level of care at every step of data collection.
2. Information Collection
ck4444 collects the following types of information from its users. Each category of data collected is used for a specific purpose, and no unnecessary information is collected.
2.1 Information Provided at Registration
When you open an account at ck4444, you are required to provide some basic information. This includes:
- Full name and date of birth
- Email address and mobile number
- Username and password
- Identity verification document details (such as National ID number)
2.2 Transaction Information
During deposits and withdrawals, we store information related to the payment method used. ck4444 currently supports transactions via bKash, Nagad, and Rocket. Data transmitted through these payment gateways is transferred over secure connections.
2.3 Automatically Collected Information
When you use the ck4444 website or app, the following information may be collected automatically:
- IP address and device identification number
- Browser type and version
- Operating system information
- Time spent on the site and which pages were visited
- Source of site entry (search engine, direct link, etc.)
3. Purpose of Data Use
ck4444 uses collected information only for the following legitimate purposes. We do not use any information for unnecessary or unrelated purposes.
3.1 Account Management and Verification
We use the information provided at registration to confirm your identity and maintain account security. Each user's account is managed individually, and large transactions are not processed without identity verification.
3.2 Payment Processing
We use payment-related information as needed to process a minimum deposit of ৳500 and a minimum withdrawal of ৳800. Withdrawals are typically completed within 15 minutes to 2 hours.
3.3 Customer Support
Our support team has limited access to specific information for the purpose of providing customer assistance via 24/7 live chat and email. This access is restricted to resolving issues only.
3.4 Platform Improvement
ck4444 analyses usage patterns to improve its services and user experience. This analysis is conducted entirely anonymously — no personal identity appears in any analytical report.
3.5 Fraud Prevention and Security
ck4444 maintains strict security measures. Limited behavioural data is reviewed to identify suspicious activity and keep accounts secure.
4. Data Storage and Protection
ck4444 follows industry-leading standards to protect your information. We have implemented the following technical and administrative measures:
- SSL Encryption: All data transmitted through the website and app is encrypted using SSL/TLS technology.
- Secure Servers: Our servers are protected by firewalls and intrusion detection systems.
- Access Control: Only authorised personnel may access user data, and only when specifically required.
- Password Hashing: Stored passwords can never be read directly — they are kept in a one-way hash format.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
4.1 Data Retention Period
All necessary information is retained for as long as your account remains active. If an account is closed or becomes inactive, information required to meet legal obligations is retained for a defined period and then securely deleted. Transaction records may be kept for an extended period for financial accountability purposes.
5. Sharing Information with Third Parties
ck4444 does not sell your information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Limited information necessary to operate services is shared with payment processors (bKash, Nagad, Rocket), game software providers, and technical infrastructure providers. All such partners operate under strict confidentiality agreements.
5.2 Legal Obligations
If a court or competent authority requests information through a legal process, ck4444 may be required to provide it. In such cases, we make every effort to disclose only the specific information that has been requested.
5.3 Emergency Safety Situations
Limited information may be disclosed if it is essential to protect the physical safety of a user or another person.
6. Cookies and Tracking Technologies
Cookies are used on the ck4444 website. Cookies are small text files that your browser stores at the site's instruction. They are used to improve your browsing experience and to ensure certain features function correctly.
6.1 Essential Cookies
Basic site functionality is not possible without these cookies. They are used to maintain login sessions, temporarily hold form data, and ensure security.
6.2 Analytics Cookies
Anonymous analytics cookies are used to understand which parts of the site users visit most. This information helps improve the quality of the site.
6.3 Cookie Controls
You can reject or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some site features to not work properly.
7. User Rights
ck4444 believes that users have the right to maintain control over their own information. You have the following rights:
7.1 Right to Access Your Data
You may request at any time to know what information we hold about you. Contact the support team and, after verification, the information will be provided within a set timeframe.
7.2 Right to Correct Your Data
If any incorrect information exists in your account, you may request a correction. Some information cannot be changed without identity verification.
7.3 Right to Request Data Deletion
You may request deletion of your data when closing your account. However, certain information must be retained for a defined period for legal reasons.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages, notify the support team and the appropriate action will be taken. However, essential account-related messages cannot be stopped.
As part of our commitment to responsible gaming, ck4444's Responsible Gaming Guidelines describe additional ways for users to manage their information and account.
8. Privacy of Minors
ck4444 is a platform operated exclusively for individuals aged 21 and over. We do not knowingly collect information from anyone under the age of 21.
Age verification is mandatory at registration. If it is later discovered that any account belongs to a user under the age of 21, that account will be closed immediately and all collected information will be deleted.
If a parent or guardian believes their child has opened an account at ck4444, please contact our support team immediately.
9. Changes to This Policy
ck4444 reserves the right to update this privacy policy as its services evolve. If any significant changes are made, registered users will be notified by email or via a notice on the site.
The date of each change will be noted in the "Last Updated" section at the top of the page. Continued use of the site after any changes will be taken as acceptance of the new policy.
We recommend that you visit this page regularly. To learn more about ck4444, you can visit the About Us page.
10. Contact
If you have any questions about this privacy policy, wish to request a change or deletion of information, or have any other privacy-related matter, please contact the ck4444 support team.
Contact Methods
24/7 via direct chat — in Bengali and English
[email protected]
Instant on live chat; as soon as possible by email
For answers to common questions, visit our FAQ section, where you will find answers to frequently asked questions about accounts, payments, and security.